LQ 3/2012

Profile

• Framework: Seminar track of the International Award Summer School 2012

• Language: English

• Duration: 6 days (plus arrival & departure days)

• Target groups

• Members of NAA executive teams involved in quality management

• Experienced Award unit leaders who will become quality assessors or consultants

• Maxium number of participants: 15 (maximum of six participants per country)

• Team: All trainers have successfully participated in the training “Assessor competence” of the German Society for Quality (DGQ)

• Aim: Thorough understanding of the overall concept and the main methods for Award quality management

• Contents

• Excellence Model

• Methods & Tools

• Self-evaluation and on-site visits

• Method: The most important learning tool is a detailed and realistic Case Study in which all levels of the Award licensing system are considered

Programme*)

• Wednesday, 25.07.2012

• Afternoon: Arrival & Accommodation

• Evening: Opening Ceremony & Course Introduction

• Thursday, 26.07.2012

• Morning: Award Development Model & Case Study – Overview and First Steps

• Afternoon: Award Development Model & Case Study – Action and Results Fields

• Evening: Award Development Model & Case Study – Action and Results Fields

• Friday, 27.07.2012

• All day & Evening: Award Development Model & Case Study – Action and Results Fields

• Saturday, 28.07.2012

• Morning: Evaluation – Principles

• Afternoon: Four-hour self-assessment

• Evening: Leisure time

• Sunday, 29.07.2012

• All day: Tools & Methods: Award Constitution & Development Plan, Unit portfolio, SWOT analysis, SMART criteria, …

• Evening: Continued

• Monday, 30.07.2012

• All day: On-site visits

• Evening: Farewell Party

• Tuesday, 31.07.2012

• Morning: Round-up

• Afternoon: Departure

*) Subject to modifications

Details